Active Web Helpdesk software. Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is search

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	Active Web Helpdesk 2
	Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.

Updated	3, 2005 22: 0:8:
Rating	0
Size	520 kb
Licence	Demo
Status	Major Update
Languages	English
OS	Windows 2000,XP
Homepage	activewebsoftwares.com
Email	support@activewebsoftwares.com
Keywords	/awh
Author	Alvin Lu

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Description:
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.

Features

Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features

search by category
search all words

System Requirements:
Windows XP/2000 with IIS

Change Info:
none

Active Web Helpdesk 2 Download from

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