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Home > Software > System Utilities > Other > SupportMonkey 2002 v1.0

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SupportMonkey 2002 v1.0 ( View screenshot )




SupportMonkey is a perfect addition to any IT dept or HelpDesk software library. It allows you to email a custom built 'Monkey' to a client which will gather all necessary information and return them to you via email in either XML or Text formats.

Updated 8, 2004 13: 1:1:
Rating 0
Size358 kb
LicenceShareware
StatusNew Release
LanguagesEnglish
OSWindows 95,98,ME,NT,2000,XP
Homepagenitrotech.co.uk
Keywordssupport tools helpdesk system information retrieval reports xml text plugin
SupportMonkey 2002 software. SupportMonkey is a perfect addition to any IT dept or HelpDesk software library.  It allows you to email a custom built 'Monkey' to a client which will gather all necessary information and return them to you via email in either XML or Text formats. For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem. 

It is now possible to dramatically reduce this time by having the exact information required emailed directly to you - without the client doing any work! 

By simply selecting the options you need, you can create a custom 'Monkey' which can be emailed to the client. Once run, the Monkey will gather the information and return it to you via email in either XML or Text format. 

Written entirely in 32bit assembly language in order to achieve maximum speed and compactness, a fully featured Monkey executable is no larger than 22kb, compressible to download

click for full size
Description:
For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem.

It is now possible to dramatically reduce this time by having the exact information required emailed directly to you - without the client doing any work!

By simply selecting the options you need, you can create a custom 'Monkey' which can be emailed to the client. Once run, the Monkey will gather the information and return it to you via email in either XML or Text format.

Written entirely in 32bit assembly language in order to achieve maximum speed and compactness, a fully featured Monkey executable is no larger than 22kb, compressible to just over 10kb, small enough to be downloaded in only a few seconds on even the slowest dialup connection.

A fully featured plugin interface is provided, allowing unlimited expansion should you wish to develop enhancements to the Monkey's fetching ability. All such plugins are attached directly to the Monkey executable - no need for cumbersome multi-file distributions.

With the ability to save, re-use and combine Monkey templates, SupportMonkey will further reduce time spent gathering information and enhance your support desk's efficiency and productivity.

Predefined data collection groups include information on Windows, processor, memory, display, disks, files, installed applications, running applications, registry settings, INI settings, environment variables, network adapter information, modems and BIOS.

For a complete overview see http://www.nitrotech.co.uk/monkey.html
System Requirements:
500kb disk space
SupportMonkey 2002 v1.0 Download from nitrotech.co.uk

Similar software:
  • LBE Desktop Helpdesk 4.0.149 — Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.
  • SupportWizard 6 — FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention
  • LBE Free Helpdesk 2.5 — Free multi-user helpdesk system - no timeouts, no tricks!!! This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Customer Details,Prioritize, Flexible Reports.
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