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Home > Software > Network & Internet > Other > Assistance Desk 1.4

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Assistance Desk 1.4 ( View screenshot )




Assistance Desk (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.

Updated 3, 2005 22: 0:8:
Rating 82 ( -13 -15.85% )
Size221 kb
LicenceCommercial
StatusNew Release
LanguagesEnglish
OSWindows NT,2000,XP,Unix
Homepagenewageit.com
Emailinfo@newageit.com
KeywordsAssistance_Desk help desk online support technical web problem trouble system report access control info
AuthorMatthew Jacobson
Assistance Desk software. Assistance Desk  (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems. Assistance Desk  software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems. 

The main characteristic of Assistance Desk are: 
- Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs. 
- Staff Permissions: you can assign your staff members to separate departments;
- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;
- Ticket statistics: the staff administrator can get any informa download

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Description:
Assistance Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.

The main characteristic of Assistance Desk are:
- Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs.
- Staff Permissions: you can assign your staff members to separate departments;
- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;
- Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).

For Assistance Desk Administrators:
- Runs on Apache/IIS - no proprietary web servers;
- Easy-to-use menus for managing reps, departments, categories, priorities and
statuses;
- Runs on with mySQL database;
- Built-in reports for keeping track of problems, users and support reps;
- Configurable email messages;
- Easy customizable pages to fit your organizations needs.
System Requirements:
Windows NT/2000/XP with IIS 4.0
Change Info:
Assistance Desk allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
Assistance Desk 1.4 Download from newageit.com

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  • Ticket Operator — Ticket Operator software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
  • ieSupportManager 1.50 — Fully featured Desktop and web based helpdesk software system. Includes web interface, email notifications, email logging, knowledgebase and contract management facilities. Easy to implement and use and very competitively priced.
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